reconnect disconnected Mailbox Exchange 2010

How do I Reconnect Disconnected Mailbox Exchange 2010?

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Are you suffering the problem while trying to access the mailbox? Then this guide is completely going to be beneficial for you. Here we will discuss the causes and gives the solution to reconnect disconnected Mailbox Exchange 2010.

So lets get know the scenarios when the user say the Exchange mailbox gets disconnected mailbox.

  • When the Exchange Mailbox is disabled- The Exchange mailbox is still in the database of the server but it can not be accessed because of the retention period (default 30 days). And when it gets expired then it gets deleted from the database.
  • When the Exchange Mailbox is soft-deleted or removed– This type of mailbox can be defined as disconnected mailboxes where the user not able to access it till it gets connected with the user account. But soft-deleted mailbox has chances to restore between the retention period.

Solution to Reconnect Disconnected Mailbox Exchange 2010

We did this task by dividing into 3 stages follow each step carefully:-

Stage 1. Verifying the Deleted Mailbox Retention Policy

  • Start the Exchange Management Console
  • Under the navigation panel Expand Microsoft Exchange On-Premises
  • Now open the Organization Configuration
  • Pick the Mailbox
  • Here in the mailbox panel select the Database Management option
  • Visit the mailbox which one you are verifying and do right-click on it
  • Select properties > Limits button
  • At last, see the deletion settings and adjust them according to your need.

After verifying the deleted Mailbox retention policy you will get know the mailbox deleted by you should remain open. Now you can see the list of disconnected mailboxes.

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Stage 2. Access to Disconnected Mailboxes

  • Launch Microsoft Exchange On-Premises located under EMC
  • After that open Recipient Configuration and select the Disconnected Mailboxes

Sometimes a situation can arise when users can not see the mailboxes that they like to restore under disconnected mailboxes. Deleted mailboxes can not be seen until the Exchange deletes the database.

Stage 3. Clean Mailbox Databases

  • Tap start and enter Exchange Management Shell
  • And right-click on the Exchange Management Shell and select the Run as Administrator option
  • When it prompts put the following command Get-Mailboxdatabase | Clean-MailboxDatabase

Stage 4. Reconnecting a Mailbox and Verifying

  • Start the Exchange Power Shell as administrator
  • Then enter and run the given command

Connect-Mailbox -Identity “username” -Database “Mailbox Database” -User “username”

  • Return to Exchange Management Console
  • Tap on Recipient Configuration
  • And refresh the given Disconnected Mailboxes
  • Under Recipient Configuration select mailbox option
  • Then do double click on the restored mailbox
  • Here under general tab watch out the Alias
  • Take a look on the SMTP address available under E-Mail addresses

After performing the above steps just sign in into the Outlook and check is it working properly or not.

If you find the above steps complicated for you then you can convert EDB to PST using SysInspire EDB to PST Converter. So it will convert the Exchange mailbox database into PST format so after that it can import to the Exchange database to get connected.

convert edb to pst to Reconnect Disconnected Mailbox Exchange 2010


Here we discussed the scenarios when the mailboxes get disconnect with the Exchange server. And later on provided the free solution to Reconnect Disconnected Mailbox Exchange 2010. And also we suggested the direct solution if you find the manual approach complicated.

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